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HELP & FAQs
FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about our repair services, spare parts, warranty, and more in the FAQ categories below.
HELP & FAQ
FREQUENTLY ASKED QUESTIONS
Find answers to the most common questions about our repair services, spare parts, warranty, and more in the FAQ categories below.
If you can’t find the answer you’re looking for, feel free to contact us at +6018-3944 559. Our team is happy to help!
General Questions
Customers trust SPR because we have qualified technicians, transparent pricing, and affordable repair options. Plus, we offer FREE diagnostics and up to 6 months warranty for your peace of mind.
Read about our achievement in the Malaysia Book of Records here: SPR Communication Sets a New National Record
Device checking is 100% FREE at all SPR branches. We also follow a No Fix, No Pay policy — so you’ll only pay if you decide to proceed with the repair and we successfully fix your device
SPR makes payment easy and flexible! We accept cash, bank transfer, credit/debit cards, and all major e-wallets such as Touch ‘n Go, GrabPay, and Boost.
We also offer installment plans through Direct Landing, Atome, and Shopee PayLater (S PayLater) — so you can repair now and pay later with ease.
Not at all! SPR offers FREE diagnosis and device checking at every branch. Our qualified technicians will inspect your device, identify the issue, and provide a clear, upfront quotation — with no hidden fees and no obligation to repair.
Plus, we follow a No Fix, No Pay policy — you’ll only pay if you decide to proceed and your device is successfully repaired.
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Services & Repairs
Our team will check everything for FREE, explain clearly what’s needed, and provide repair options and pricing upfront before we start.
Absolutely! SPR specializes in smartphone, tablet, and smartwatch repairs for major brands like Apple, Samsung, Huawei, Oppo, Vivo, and more.
Not sure if your model? Just message us at +6018-3944 559 and we’ll confirm for you.
Yes, we do! SPR technicians are trained to repair Samsung Fold and Flip models, including LCD, hinge, and internal parts. We use professional tools and premium-grade components to ensure long-lasting results.
Turn off your device immediately and do not charge it. Bring it to your nearest SPR branch as soon as possible. Our technician increases the chance of saving your phone the sooner we can inspect it.
Yes! SPR provides a FREE pickup service within the Klang Valley for your convenience — so you can get your phone repaired without leaving home.
If you’re outside Klang Valley, you can also send your device to us by postage, and our team will handle it safely while keeping you updated every step of the way.
Contact us at +6018-3944 559 to arrange a pickup or learn more about our postal delivery repair service.
Not always! If your display and touch function are fine, you may only need an outer glass replacement, which is more affordable than a full LCD repair.
Visit us for a FREE Diagnosis, or WhatsApp +6018-3944 559 for quick advice.
SPR provides professional repair services for:
- Apple devices: iPhone, iPad, MacBook, Apple Watch, AirPods, Apple Pencil
- Major smart devices brands: Samsung, Huawei, Honor, Oppo, Vivo, Xiaomi, Redmi, Google and more
Our repair services include:
🛠️ Screen & LCD replacement
🔋 Battery replacement
🔌 Charging port & buzzer repair
💻 Motherboard restoration
💧 Water damage treatment
📶 SIM & telco unlocking
🎮 Graphic card repair
👉 Learn more here: SPR Services Page
Yes! We provide corporate, school, and retail partnership programs with volume discounts and device maintenance contracts. Contact our HQ team for more info.
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Pricing & Warranty
Of course! Just WhatsApp us your phone model and issue at +6018-3944 559, and we’ll provide a FREE quotation before you come.
Yes! Every repair at SPR comes with a warranty — because we believe in quality and long-term reliability.
Each repair has a different warranty duration, depending on the part and service. Some repairs come with up to 6 months’ warranty.
Our team will inform you of the exact warranty coverage before you confirm your repair for full peace of mind.
Our warranty covers defective parts and workmanship.
However, it does not cover physical damage such as drops, cracks, impact damage, or new water damage after the repair.
We follow a No Fix, No Pay policy, so you won’t be charged if your device can’t be repaired. In rare severe cases, our team may suggest data recovery to help you recover value.
Contact us at +6018-3944 559 to explore the best solution for your device.
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Spare Parts & Quality
SPR provides both genuine original spare parts and high-quality alternative options for customers to choose from — depending on your preference and budget. All parts, whether original or alternative, come with warranty coverage.
All spare parts replaced by SPR include a warranty.
Only the warranty duration may differ depending on the part type and quality you choose.
Our friendly staff will explain the differences between original and compatible parts, including performance and price, so you can make an informed decision.
You can also WhatsApp us at +6018-3944 559 for quick advice before visiting.
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Time & Appointments
SPR offers fast and transparent phone repair service — many common repairs like LCD or battery replacements can be done on the spot with face-to-face repair, usually within 30–60 minutes.
For complex motherboard repairs, it may take 1–2 weeks depending on parts and condition.
Repair time may vary depending on the branch’s workload and parts availability, so feel free to WhatsApp us at +6018-3944 559 for an accurate time estimate.
Walk-ins are always welcome! But if you want to save waiting time, you can book a slot via WhatsApp at +6018-3944 559.
Yes! We offer express repair service for selected issues such as screen and battery replacement.
Contact us quickly at +6018-3944 559 to check availability and turnaround time.
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Location & Contact
SPR has 16 branches across Klang Valley, including Kepong, Uptown Damansara, Sri Petaling, and more.
You can easily find the nearest branch on Google Maps here 👉 SPR Branch Locations, Or contact us at +6018-3944 559 for directions.
Simply WhatsApp your phone model to +6018-3944 559, and our team will confirm stock availability before you visit — saving you time and ensuring a smooth repair process.
No worries! We offer a FREE Pickup Service within Klang Valley and postal repair service for customers from other states.
Contact us at +6018-3944 559 to arrange pickup or learn how to send your device safely by postage.
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Privacy & Data
No! your privacy is our top priority. Our technicians only focus on repairing your device, and every repair is performed under close CCTV surveillance focused on the technician’s workspace to ensure full transparency and security.
We always recommend backing up your data as a safety measure. While we handle every device with care, SPR cannot be held responsible for data loss during repair. For advice, you can contact us at +6018-3944 559.
That’s completely fine — simply share your passcode temporarily so we can test your device after repair. Your data stays private, protected, and never accessed without your permission.
Repairs involving the motherboard, power IC, storage, or software flashing can sometimes cause data loss. If your device cannot power on or has water damage, backup may not be possible — please consult our technician for the best option before proceeding.
If data loss occurs due to hardware failure or required system work, we’ll do our best to assist with recovery, but full restoration cannot be guaranteed. For critical files, we strongly recommend backing up to iCloud, Google Drive, or an external device beforehand.
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Battery & Screen Issues
Common signs include fast battery drain, overheating, battery swelling, or sudden shutdowns. Drop by any SPR branch for a FREE battery health check, or message us on WhatsApp at +6018-3944 559 to book your inspection.
Depending on your model, SPR may only replace the screen glass instead of the full LCD to help you save cost. Contact us at +6018-3944 559 to confirm your repair options.
Read more: Phone Screen Crack & How To Repair
SPR can still repair your device. Our technicians will perform a full diagnostic check to see if the previous parts affect your phone’s performance or warranty coverage. For peace of mind, reach us at +6018-3944 559.
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Pickup / Delivery Services
SPR offers FREE pickup service within Klang Valley! You only pay for the repair itself.
For customers outside Klang Valley, we also accept postal delivery repairs (postage fees are borne by the customer).
Our free pickup service covers most Klang Valley areas, including Kepong, Petaling Jaya, Damansara, Subang, Puchong, Cheras, and nearby locations.
To confirm coverage, message us on WhatsApp at +6018-3944 559.
No problem! You can reschedule the pickup. Let our team know earlier, and we’ll arrange a new time that fits your schedule.
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Customer Experience & Safety
SPR never swaps or keeps your original phone parts without consent. When you replace a part with us, we’ll return the damaged components to you upon request.
As part of our eco-friendly repair initiative, SPR ensures all faulty or unusable parts are recycled responsibly through certified e-waste partners — helping protect both your trust and the environment.
No — we never remove or swap parts without your approval. If any part is replaced, we’ll show you the old one. Your trust and satisfaction are very important to us.
Your device’s safety is our top priority. Every SPR repair station is monitored by close-range CCTV cameras focused on technicians, ensuring all work is done professionally and securely.
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After-Sales Support & Refunds
If the same issue reappears within warranty period, we’ll repair it again for free. If the problem is new or unrelated, our technicians will inform you clearly before starting any work.
SPR practices a repair-first policy. Refunds are only applicable if your device is truly unrepairable and you choose not to proceed with alternative repair solutions.
For assistance, contact us via WhatsApp at +6018-3944 559.
SPR’s warranty follows the device, not the owner. As long as the receipt is presented, the new owner can still enjoy warranty coverage within the valid period.
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Frequently Asked Questions
Find answers to the most common questions about our repair services, spare parts, warranty, and more in the FAQ categories below.
If you can’t find the answer you’re looking for, feel free to contact us at 📞 +6018-3944 559. Our team is happy to help!